General Terms of Sales

PREAMBLE

These General Terms of Sale (the "GTS") are concluded between the company Evrard (hereafter the Vendor) and any non-trading private individual (hereafter the Client) wanting to make a purchase via the website. 

These GTS govern the sale of all the products presented on the website (hereafter the "Products").

The Vendor reserves the right to amend the GTS at any time. However, these new GTS will not apply to any transactions already underway when they enter into force. 

 

1. THE OFFER 

The sales offers contained in the website's electronic catalogue and governed by these General Terms of Sale apply to any Product contained in this catalogue while it remains online or while stocks last.  

The Vendor reserves the right: 

- to make any amendments they consider appropriate to the Products at any time,

- to withdraw a Product at any time without prior notice and without any obligation to modify Products already delivered or currently on order. 

 The Products presented on the website are offered for sale exclusively in the territories listed when the order is made. 

Items are sold while stocks last. The Client will be notified on the product information sheet accessible before orders are made if an item is temporarily unavailable.

 

2. PRICES

 The Product prices are in Euros and are inclusive of tax. They include the VAT applicable on the day of the order and any change to the legal VAT rate will automatically be reflected in the Product price on the website on the date stipulated by the implementing decree. The Product prices are exclusive of the flat rate contribution to the order processing costs.

The Product prices listed on the website are valid for the duration of the period in which they are online. 

 

 3. ORDERS

 3.1  Placing an order

 The order shows the type, description, quantity, availability and price of the Products selected by the Client, the transport costs (average delivery time and delivery cost) and the total cost of the order, including VAT and including the selected transport method and its cost.

 The Client is requested to provide:

-       the details necessary for their identification, as required to make the purchase;

-       the delivery method selected on the basis of the information provided by the Vendor on the average dispatch time and the associated cost;

-       the payment method selected from several payment methods offered and described by the Vendor.

All orders imply the acceptance of these General Terms of Sale.

These Terms cannot be amended by any contrary clauses that may appear in the Client's order forms or General Terms of Purchase.

 The information provided by the Client when making the order is binding. The Vendor cannot be held liable for the non-delivery of the item in the event of an error, particularly in the wording of the name and address.

 

3.2 Validation of the order 

Once the Client has chosen all the Products they want to order, they must choose the delivery method and address and finally validate the payment method. This last stage will formalise the sales contract between the Vendor and the Client. The validation of the order implies the express acceptance of the GTS. 

The Vendor will acknowledge receipt of the order by sending an automatic email. The Client will also be able to print an order summary directly from the Website. 

In certain cases, particularly non-payment, incorrect address or another problem with your account, the Vendor reserves the right to block the Client's order until the problem has been solved. 

For any questions regarding the tracking of your order, please call:

+33 3 21 63 17 81, from Monday to Friday between 9 a.m. and 12 p.m. and between 1 p.m. and 5 p.m. or email serviceclient@bruno-evrard.com

 3.3  Product unavailability

 If an item is temporarily unavailable, the Client will be notified via the product information sheet that can be accessed before orders are made.

 The order for this Product will be cancelled and any payment will be reimbursed (payment can only be taken for products available when the order is made, not for product pre-orders); the rest of the order will remain firm and final. 

 

 4. PAYMENT 

The amount payable by the Client is the amount indicated on the order confirmation sent to the Client by email.

The Vendor accepts payment by bank card (Carte Bleue debit card, Visa, Eurocard, Mastercard and American Express), Paypal and Paylib. The Vendor will take payment for the full amount of the order when the order is validated.

The Vendor reserves the right to suspend the management or delivery of the order if payment authorisation for the bank card is refused by the officially accredited bodies or in the event of non-payment.

The Vendor reserves the right to refuse any order or delivery in the event of an existing dispute with the Client, the total or partial non-payment of a previous order by the Client, the non-authorisation of payment by the banking establishments or the use of a bank card not issued by a French financial establishment.

The Client is informed that the Vendor cannot be held liable for any malpractice or fraudulent use of a payment method that went undetected. The Vendor retains complete ownership of the sold Products until the Client has made full payment of all the amounts payable for the order, including charges and taxes.

 

5. DELIVERY

 5.1  Delivery 

--> With the DPD Classic Service, the most efficient solution for your parcels in Europe (excluding Switzerland). The price is calculated according to the weight and destination of your parcel.

 The Client must provide the Vendor with an exact and easily accessible delivery address, a telephone number for the recipient (preferably a mobile), a delivery window and any other information required for access.

Ordered Products are normally delivered within 1 to 5 working days of the validation of the order excluding preparation time. This delivery time is for information purposes only and is not contractually binding. If this delivery time is not respected for various reasons (carrier delayed, act of force majeure such as adverse weather conditions or strikes), the Vendor will do everything within its power to deliver to the Client as soon as possible.

The sales contract may be terminated and the Client reimbursed if the delivery time exceeds 30 days from the date of the order. 

A confirmation email will be sent to the Client when their order has been dispatched. 

For deliveries abroad, please contact customer services on +33 3 21 63 17 81 or serviceclient@bruno-evrard.com

 5.2  Incident on receipt of the parcel 

Bruno Evrard will exchange* or reimburse* any item damaged during transport. 

Conditions for exchange or reimbursement:

-          Customer services must be informed of any item received damaged and provided with a photo of the product in question, within 7 days of the receipt of the order.

-          A replacement product or a reimbursement will be provided within 15 days of the incident declaration.

Any claim made after this deadline will be rejected and the Vendor will be free of any liability.The Vendor reserves the right to ask the Client to return the Product in question in accordance with the "Product Return" procedure defined in Article 7.

 5.3  Product non-compliance with the order form 

The Client must notify the Vendor by email on serviceclient@bruno-evrard.com within 15 working days of delivery if they wish to make a claim due to incorrect delivery and/or the non-compliance of the Products with the information on the order form. The return charges will be payable by the Vendor. If the Product is returned, the Client must respect the return modalities described in Article 7 of the General Terms of Sale.

 

 6. RIGHT OF CANCELLATION

The Client has 14 days from the receipt of the Products to exercise their right of cancellation. The Client cannot waive this right in any way. A Client wanting to exercise their right of cancellation can do so using the form annexed to this document. If the client requests an exchange or reimbursement, they must send the new Product(s) in its/their original packaging, intact and with any accessories, instructions, documentation and proof of purchase, to the following address:

Etablissements Evrard

Service Client E-Shop

ZI Route de Saint-Floris

62350 SAINT-VENANT

The cancellation form can be printed here.

The client must return the items within a maximum of 14 days from the date on which they exercise their right of cancellation. The charges incurred when returning the item are payable by the Client and are the same as those paid when the order was made.

If the right of cancellation is exercised, the Vendor is obliged to reimburse the amounts paid by the Client, minus charges and minus the return costs. The reimbursement must be paid within a maximum of 14 days from the date on which they exercise their right of cancellation.

 

7. PRODUCT RETURN AND EXCHANGE 

The Customer has a period of 30 days to exchange an item or 15 days to return an item and be reimbursed (from the date of receipt of the order).

After this period, the products delivered are considered compliant and accepted by the Client user, and Seller reserves the right to refuse the exchange, credit or refund.

The returned item must not have been used, be in its original packaging (which may of course have been opened) and, for returns by mail, with a copy of the delivery and return of the pattern.

Back by mail:

STEP 1

The Customer informs the Seller by email of his intention to return (s) Products by email or serviceclient@bruno-evrard.com at +33 3 21 63 17 81, Monday to Friday from 9am to 12am and from 1pm to 5 pm.

STEP 2

The Seller shall send back a file number and (if necessary) to be attached to a printed return package. 

STEP 3

The Client will return the new Products in their original packaging with print Seller, accompanied by an explanatory letter, only by post to the following address: 

SA Bruno Evrard

Service E-shop

ZI Route de Saint-Floris

62350 SAINT-VENANT

FRANCE

 STEP 4

The Seller shall inform the Customer of receipt of the package and shall refund or exchange.

REMINDERS:

> As part of an order cancellation or refund to the customer's request (proven error-seller), the return costs are borne by the Client. Reimbursement will be made within a maximum period of 15 working days. The average time is 4 days.

> In case of exchange due to an error by the Seller during the preparation of the order, the return costs are borne by the latter.

> In case of quality problem identified by the customer, if our services confirm an anomaly, an exchange or refund will be offered to the customer with cost of returning and re-sending offered. However, it remains to the customer to return the goods via postal services, it will obviously be reimbursed for the shipment.

Reimbursement will be made within a maximum period of 15 working days. The average time is 4 days.

If the quality problem is not proved, the seller will refund the cost of return to the customer but will not reimburse the costs of initial shipments (if they had not already been provided) nor return costs will be charged to the customer.

> In the case of a stock shortage incumbent on the seller, the customer will be reimbursed and compensated by a voucher or refund and shipping costs will be reimbursed if they had not been offered.

Reimbursement will be made within a maximum period of 15 working days. The average time is 4 days.

The seller also compensate the customer with a good online buying.

> In case of partial return of Products against refund, return shipping costs will not be reimbursed by the Seller to the extent that the customer has received the delivery service for items preserved, delivery rates are not playing in function of the controlled volume.

If the return concerns less than 75% of the total amount of the order, the seller will, however, be flexible and take all or part of the costs back to its load (half height minimum).

> In case of partial exchange of products ordered, shipping charges will be refunded to the customer and re-shipment will be also supported by the seller (in case of multiple exchanges, only the first exchange will be supported) .

> If breakage during transport move (from the seller to the buyer) the package is covered by insurance "breaks" DPD, the seller will bear the cost of repatriation of the damaged goods if the customer reports the breaks within 24 hours after receiving the package signature.

> In case of breakage during transport back (from the buyer to the seller) cost of goods will be shared 50% by the seller and 50% to the customer.

The customer can if he wishes to play his insurance carrier if he wants himself to be compensated (partially) of the cost. It will in no case take action against the seller.

Hence the importance of returning the goods to the seller in good conditions: Namely in the original box if possible, by putting in place the original protections and proper taping the package (s) to avoid sensitive.

IMPORTANT:

In case of return or exchange (even on marketplaces), the customer must, in any situation, arrange to return the goods to the address of the seller through:

> by the postal services at the following address:

SA Bruno Evrard

Service E-shop

ZI Route de Saint-Floris

62350 SAINT-VENANT

FRANCE

 

GENERAL RULES & PROCEDURES

Seller reserves the right to refuse acceptance of a return that was not notified or who does not follow the preliminary instructions.

A return does not respect this procedure and for which the package or have (are) gone astray (s) during transport could not be considered by Seller. No compensation or refund can not therefore be required by the Client as such.

 

8. GUARANTEES

 All the Products provided by the Vendor are covered by a legal guarantee of conformity (Article L211-4 of the French Consumer Code) and a guarantee against hidden defects (Articles 1641 and subsequent of the French Civil Code), which allow the Client to return any faulty Products.

In the event of the non-conformity of a sold Product, said Product may be returned to the Vendor, who will accept, exchange or reimburse it.

All claims and requests for exchange or reimbursement must be made within 30 days of delivery. The Vendor will then indicate the procedure to be followed for returning the Product.

The transport costs will be free or reimbursed to the purchaser for the return of a faulty item.

The Product(s) must be returned in the original packaging and must be sufficiently well protected to not become damaged during transport.

 

9. PERSONAL INFORMATION 

It is compulsory to provide personal information for the purposes of remote selling; this information is essential for the processing and despatching of orders and the creation of invoices and guarantees. A lack of such information prevents the validation of the order. In accordance with the Data Protection law, the processing of personal information relating to Clients was the subject of a declaration to the French Commission Nationale de l'Informatique et des Libertés (CNIL - French Data Protection Agency). 

In accordance with Article 34 of the law of 6 January 1978, the Client has the right to access, amend, correct and delete any data relating to them and may exercise this right by contacting the Vendor's customer service. Furthermore, the Vendor undertakes not to pass the contact details of its Clients on to third parties, either free of charge or in exchange for compensation. 

 

10. INTELLECTUAL PROPERTY 

This website is for strictly personal use only. Any visual or audio brands, texts, comments, publications, illustrations, images or photographs reproduced on the website are protected by copyright, trademark, patent law and/or image rights. They are the property of the Vendor. Any reproduction or representation, in full or in part, constitutes an infringement that may incur the civil and criminal liability of its author. It is strictly prohibited for any person other than the Vendor to attach a hypertext link to this website using the framing or deep linking technique without prior authorisation. A specific request must be made in order for hypertext links to the website to be authorised.

 

11. DISPUTES AND APPLICABLE LAW 

The Parties will first attempt to settle any disputes amicably. 
The General Terms of Sale are subject to French law. 

In the event of a dispute, the competent court is the Commercial Court of Arras, Pas de Calais, France.

 

12. CUSTOMER SERVICE

 Customer Service is available Monday to Friday, 9am to 12am and from 1pm to 5pm. You can also send us an email to serviceclient@bruno-evrard.com